Category Archives: Client/Customer Relationships

What Good Is There In Receiving Criticism From Someone You Hardly Know?

Have you ever experienced receiving criticism from someone you hardly knew–and, who hardly knew you?  It’s a strange situation, isn’t it? I think so. I wonder if they think it is a way to build intimacy in a relationship that is barely past the acquaintance stage? Or, is it an attempt to demonstrate their vast awareness…

Difficult People At Work Make You Want to Stay Home

Hijackals®, aka chronically difficult people at work, can create a daily hell when you have to interact with them. How do they show up and what can you do with them? A few weeks ago, my colleague and friend, Robert Imbriale, invited me to talk about my term, Hijackals–those chronically difficult people at work–on his…

Keynotes & Seminars

“Motivating, inspiring, content-rich, practical. What more could we have wanted!” These power-packed topics are available as keynotes, breakouts and half or full-day seminars. SPEAKING & SEMINAR TOPICS: SEX, LIES & CELLPHONES: Becoming Self-Aware & “Other” Wise Relationships often show many symptoms before breaking out into something really uncomfortable, nasty or hard to recover from.  Dr. Read More > >

Relationship Help: Do You Have a Crazy-Making Partner or Co-Worker?

Do you have a partner, boss or co-worker who you would often–operant word, often–describe as crazy-making?  Does s/he frequently seem to give with one hand and grab it back with the other? This can be a description of the emotional and verbal behavior of a passive-aggressive person. My friend, Brenda, was telling me about her…

Help For Managing Conflict In The Workplace | Dr. Shaler

Workplace Mediation – Managing Conflict in the Workplace because there is no question that things go sideways and upside down in the relationships, circumstances, conditions and situations at work. That’s why folks go home with their shoulders up near their earlobes! Both employers and employees need to look forward to and finish each day with Read More > >

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